Sunnyside Adventure Ticket Portal

FAQs / Help

What are your opening times

Sunnyside Adventure Play is open Monday – Sunday 9.00 am till 6.00 pm.

We are operating play sessions which must be booked online prior to attending.

Does Sunnyside Adventure Play offer play sessions?

We currently run pre-bookable sessions:

9.00 am - 11:45 am

12:00 pm - 14:45 pm 

15:00 pm - 17:45 pm

Sunnyside Adventure is closed between each session to allow our team to check the play frame and clean the seating areas.

Do I need to buy a ticket for my child under one years old?

Yes. All admissions require a ticket as they are covered by our insurance and include within the occupancy limits for the premises.

Why does Sunnyside Adventure Play charge for adults

We charge for adults as we have strict guidelines on our capacity levels within Sunnyside Adventure.  This allows us to provide a comfortable and safe environment for all customers. Adults are encouraged to use the facilities whilst supervising their children

Why do you require personal information at the point of booking tickets?

We take the security of your children very seriously.  Full registration enables us to sign each family in and out of the centre safely through our controlled gates.

Who Supervises the children?

Parents/guardians must supervise their children at all times. Please inform your oldest children of the basic rules of play to ensure a comfortable and safe visit for all. Please pay specific attention to ensuring older children do not play in the dedicated baby and toddler areas.  These are clearly labelled.  The Sunnyside Adventure Play team are around to help make your visit enjoyable.  Adults are not permitted to leave the play centre whilst their children are playing.  One adult (per family group), who is 18 years or over must be present in the centre at all times.

Do you have a behaviour policy?

Yes! Although we recognise that children love to have fun in all sorts of ways we operate the following.  Any child who behaves in an aggressive manner or continually breaks the rules of play will be brought to their parents by a member of Sunnyside Adventure Play team who will explain the issue.  We operate a 3-strike rule.  If a child is brought back to their parents 3 times then the family will be asked to leave.  This is to ensure the safety of all children.  Any abusive behaviour will not be tolerated and may result in a ban from Sunnyside Adventure.  We are here to have fun in a safe environment.  Please speak to a Duty Manager if you have any further questions.

What clothing should children wear?

Comfortable clothes, ideally long-sleeved and long-legged, should be worn to Sunnyside Adventure Play.  Socks MUST be worn at all times on the play frames by children and adults. 

Can we bring a picnic?

Sunnyside Adventure Café caters for a wide range of dietary requirements.  We offer healthy options as well as treats for the children.  We have a menu for adults too.  We do not allow food or drink that is not purchased within Sunnyside Adventure to be consumed on our premises.  Any food that is not purchased at Sunnyside Adventure will be removed.  If you have any questions on this please contact the duty manager. 

Do I need to wear a face covering?

Customers will be asked to take personal responsibility for wearing face masks.  We recommend wearing a mask whilst moving around the building and queueing for food and beverages.